Opt-in & Messaging Consent
Last updated: July 9, 2026
1. Sign up / opt in
Provide your details and choose the channels you want to hear from us on. You can opt out at any time.
Messaging & communication: SMS — by checking the separate SMS box, you consent to recurring automated marketing text messages from Recoverly, up to 5 msgs/month. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. Mobile opt-in data and consent will not be shared with third parties. Email — newsletters, promos and re-engagement; unsubscribe via the link in each email. WhatsApp — service and marketing messages on the number provided; standard WhatsApp data usage applies; reply STOP to opt out. Phone calls — onboarding, support, follow-up and reminders, which may be placed by an automated system or AI voice agent; standard carrier rates may apply; ask to be removed at any time by emailing hello@recoverly.io. Consent is not a condition of purchase.
2. SMS consent & opt-in
Recoverly AI offers an SMS program for users who voluntarily opt in to receive promotional and marketing text messages. Consent is collected through a separate, unchecked SMS consent checkbox on our website forms and is never a condition of purchase. The same principle applies to every other channel we use — email, WhatsApp and phone calls: each channel has its own explicit opt-in.
3. How users opt in
- The user enters their phone number and/or email in a website form.
- The user voluntarily checks the SMS consent checkbox (unchecked by default).
- The user submits the form.
- The user may then receive SMS marketing messages from Recoverly.
- The user can opt out at any time by replying STOP.
4. Types of messages we send
SMS messages are marketing texts from Recoverly, sent up to 5 msgs/month. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of purchase.
5. Example SMS messages
- "Recoverly: You're subscribed to Recoverly marketing texts. Up to 5 msgs/mo. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe."
- "Recoverly: Today's offer is live. Shop now at recoverly.io Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help."
- "Recoverly: You are unsubscribed and will receive no more messages."
6. Message frequency
Recoverly sends up to 5 marketing text messages per month. Message and data rates may apply depending on your mobile carrier and plan.
7. Opt-out instructions
You can opt out of SMS messages at any time by replying STOP to any message you receive from Recoverly. After replying STOP, you will receive one final confirmation message and no further marketing SMS will be sent.
8. Help instructions
For help, reply HELP to any message or contact hello@recoverly.io.
9. Email communications
By opting in to email, you agree to receive product updates, newsletters, onboarding sequences and occasional promotional messages from Recoverly. Every marketing email includes a one-click unsubscribe link in the footer, and we honor opt-outs immediately. Transactional emails (account, billing, security) may still be sent while your account is active.
10. WhatsApp communications
By opting in to WhatsApp, you agree to receive onboarding, support and priority product updates on WhatsApp. Messages are delivered through the WhatsApp Business Platform and are subject to Meta's terms. You can opt out at any time by replying STOP in the WhatsApp thread or by contacting hello@recoverly.io.
11. Phone call communications
By opting in to phone calls, you agree that Recoverly may contact you at the number you provided for onboarding, support and account-related conversations. Calls may include automated or AI-generated voice. Carrier rates may apply. You can revoke consent at any time by asking the agent to remove your number or by emailing hello@recoverly.io.
12. Data and consent privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Phone numbers, email addresses and messaging preferences are stored securely and used only to deliver the communications you have opted in to receive. See our Privacy Policy for full details.
13. Contact
Questions about our messaging program? Email hello@recoverly.io. Consent to receive marketing communications on any channel is not a condition of purchase.