Terms of Service

These Terms of Service ("Terms") form a binding agreement between Recoverly AI LLC, a Wyoming limited liability company ("Recoverly", "we", "us"), and the individual or entity that accesses or uses the Recoverly platform ("Customer", "you"). By accessing or using the Service, you agree to be bound by these Terms. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Recoverly provides an all-in-one vertical AI agent that automates sales, call-center interactions, broadcasting, post-sale customer success, customer support, and revenue recovery for digital producers, e-commerce operators, and info-product businesses (the "Service"). The Service includes dashboards, integrations, and conversational interfaces across voice, email, SMS, and messaging channels.

• You must be at least 18 years old and legally able to enter contracts.
• You must provide accurate information when applying for an account and keep it current.
• You are responsible for safeguarding credentials and for all activity under your account.
• You must promptly notify us of any unauthorized access at hello@recoverly.io.

"Customer Data" means data you or your end-users submit to the Service or that we receive from third-party platforms you authorize (e.g., ClickBank, Digistore24, BuyGoods, Shopify, Stripe, PayPal, WooCommerce, CartPanda, Hotmart, Kiwify, Yampi). You retain all rights in Customer Data. You grant Recoverly a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service in accordance with the Privacy Policy and any data processing addendum.

You represent that you have all rights, consents, and legal bases necessary to provide Customer Data to Recoverly and to allow the AI agent to contact your end-users.

You agree not to, and not to allow others to:

• use the Service to violate any law, regulation, or third-party right;
• send spam, unsolicited communications, or content that violates TCPA, CAN-SPAM, GDPR/ePrivacy, LGPD, or local marketing/telemarketing rules;
• generate or distribute content that is defamatory, harassing, fraudulent, hateful, sexual involving minors, or designed to deceive end-users;
• impersonate any person or entity, or misrepresent your affiliation;
• reverse engineer, decompile, or attempt to extract source code, model weights, or prompts from the Service, except where this restriction is prohibited by law;
• resell, sublicense, or use the Service to build a competing product;
• circumvent rate limits, security controls, or usage metering;
• upload malware or interfere with the operation of the Service.

We may suspend the Service immediately to protect users, third parties, or the integrity of the platform.

The Service uses large language models, speech models, and other machine-learning systems that may produce inaccurate, incomplete, or unexpected output. You are responsible for reviewing AI-generated content before relying on it for any consequential decision (legal, financial, medical, or otherwise). You agree to maintain reasonable human oversight, configure guardrails appropriate to your use case, and not present AI output as advice from a licensed professional.

• Fees are described in your order form, plan page, or written agreement.
• Unless stated otherwise, fees are billed in advance, non-refundable, and exclusive of taxes.
• Usage-based charges (e.g., minutes, messages, conversations) are billed in arrears.
• Overdue amounts accrue interest at 1.5% per month or the maximum allowed by law.
• We may suspend the Service for non-payment after written notice.

Trials, pilots, and features marked "beta," "preview," or "experimental" are provided "AS IS," may change or be discontinued at any time, and are excluded from any service level commitments.

Recoverly and its licensors own the Service, including all software, models, prompts, documentation, branding, and any improvements. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the term. No other rights are granted by implication.

If you provide feedback, suggestions, or ideas about the Service, you grant Recoverly a perpetual, irrevocable, royalty-free license to use them for any purpose, without obligation to you.

Each party will protect the other's non-public information with the same care it uses for its own confidential information (and no less than reasonable care), and will use it only to perform under these Terms. Confidential information does not include information that is public, independently developed, or rightfully received from a third party.

Our Privacy Policy describes how we process personal data. Where we act as a processor on your behalf, a Data Processing Addendum (DPA) is available on request at hello@recoverly.io.

The Service integrates with third-party platforms and may include links to third-party content. Those services are governed by their own terms, and Recoverly is not responsible for their availability, accuracy, or practices.

We will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT ANY SPECIFIC REVENUE, RECOVERY RATE, OR BUSINESS OUTCOME.

You will defend, indemnify, and hold Recoverly harmless from any third-party claim arising out of (a) your or your end-users' use of the Service in violation of these Terms, (b) Customer Data, including any claim that it infringes rights or violates law, or (c) communications sent by the AI agent at your direction or configuration.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

• These Terms apply for the duration of your subscription or use of the Service.
• Either party may terminate for material breach not cured within 30 days of written notice.
• We may suspend or terminate the Service immediately for security, legal, or acceptable-use violations.
• Upon termination, your access ends and we will delete Customer Data per the retention schedule in our Privacy Policy, except where retention is required by law.

These Terms are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes will be resolved exclusively in the state or federal courts located in Laramie County, Wyoming, and the parties consent to personal jurisdiction there. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. Material changes will be communicated by email or through the Service at least 15 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance.

Questions about these Terms? Email hello@recoverly.io or write to Recoverly AI LLC, 525 Randall Ave, Ste 100 – 1026, Cheyenne, WY 82001, United States.